1. Overview
This Refund and Cancellation Policy explains the terms and conditions under which refunds and cancellations are processed on the Hingoli Hub platform. Please read this policy carefully before making a purchase.
⚠️ Important Notice: Hingoli Hub is a marketplace platform that connects buyers with independent sellers. Refund policies may vary by seller and product type. In general, all sales are considered final once the order is confirmed and processed.
2. General Refund Policy
Due to the nature of our marketplace platform, where products are sold by independent local sellers:
- Digital products and services: No refunds are provided once delivered or consumed.
- Physical products: Refunds are only considered under specific circumstances mentioned below.
- Services: No refunds are provided once the service has been performed.
3. When Refunds May Be Considered
Refunds may be processed in the following situations:
- Wrong item delivered: If you receive a completely different product than what was ordered.
- Damaged item: If the product arrives damaged or defective (must be reported within 24 hours of delivery with photographic evidence).
- Order not delivered: If your order was lost in transit and never delivered.
- Payment error: If you were charged multiple times for the same order due to a technical error.
4. When Refunds Will NOT Be Provided
No refunds will be issued in the following cases:
- Change of mind after purchase
- Incorrect size, color, or variant selection by the buyer
- Products used, worn, or altered after delivery
- Delayed delivery due to factors beyond seller's control (natural disasters, strikes, etc.)
- Products described as "non-returnable" or "final sale"
- Services that have been completed or partially utilized
- Digital goods or downloads that have been accessed
- Perishable goods (food items, flowers, etc.)
5. Cancellation Policy
| Order Status | Cancellation | Refund |
|---|---|---|
| Order Placed (before confirmation) | ✅ Allowed | Full refund |
| Order Confirmed | ❌ Not allowed | No refund |
| Order Shipped | ❌ Not allowed | No refund |
| Order Delivered | ❌ Not applicable | See conditions above |
6. Cash on Delivery (COD) Orders
For Cash on Delivery orders:
- Cancellation requests must be made before the order is shipped.
- Refusing delivery without valid reason may result in account restrictions.
- Repeated order cancellations or refusals may result in COD being disabled for your account.
7. How to Request a Refund
If you believe you are eligible for a refund:
- Contact us within 24 hours of delivery at support@hellohingoli.com
- Provide your order number and phone number
- Include clear photos showing the issue (for damaged/wrong items)
- Describe the problem in detail
8. Refund Processing
Refund Timeline: If a refund is approved, it will be processed within 5-7 business days. The refund will be credited to the original payment method used for the purchase.
- UPI/Net Banking: 3-5 business days
- Credit/Debit Card: 5-7 business days
- Wallet: 1-2 business days
9. Disputes
In case of disputes between buyers and sellers:
- Hingoli Hub will act as an intermediary to help resolve the issue.
- Both parties must provide evidence to support their claims.
- The final decision of Hingoli Hub regarding refunds will be binding.
10. Seller Responsibility
Sellers on Hingoli Hub are responsible for:
- Accurately describing products and services
- Shipping products in proper packaging
- Responding to refund requests within 48 hours
- Cooperating with Hingoli Hub during dispute resolution
11. Changes to This Policy
Hingoli Hub reserves the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on this page.
12. Contact Us
For refund requests or questions about this policy, contact us:
Hingoli Hub
Hingoli, Maharashtra, India
Email: support@hellohingoli.com
Website: hellohingoli.com
Last updated: December 15, 2025